Delivery and Return Policy Article - www.toptanplus.com.tr As www.toptanplus.com.tr, we adopt an understanding that prioritizes customer satisfaction. We manage our delivery and return processes in a transparent and customer-friendly manner. Here is detailed information about our delivery and return policy: Delivery Procedure: Your orders are sent through the reliable cargo companies we have agreements with, the buyer pays. After you place your order, the shipping fee will be a cost you must pay when you receive the product. The shipping fees stated on our site generally reflect the average cost. The cargo is responsible for delivering your order to the buyer's address completely and completely. However, if the cargo is not received by the buyer, all shipping costs belong to the buyer. You are expected to pay these costs to the cargo personnel when the product is received. Return Procedure: Shipping costs during the return process generally belong to the buyer. However, in case of returns made due to any problem caused by our company, the return costs are covered by our company. Prioritizing customer satisfaction, we would like to point out that if you have a problem with the product you purchased, we will be with you during the return process. Please check the products carefully during your cargo shipments and keep a report with the cargo officer in case of any damage or deficiency. This will help your return process be completed more quickly and smoothly. Legal Responsibilities: Our company accepts responsibility within the framework of the conditions specified in the delivery and return policy. However, the shipping fees and policies stated on our site are presented as a general average. We do not accept any responsibility for legal obligations. Within the framework of our customer satisfaction-oriented service approach, do not hesitate to contact our customer service if you have any questions, suggestions or problems.